Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition in which you received it, unworn or unused, with tags intact, and in its original packaging; you will also need your receipt or proof of purchase.

To start a return, please contact us at info@schaefer-and-companions.art or by phone at +41 79 333 12 30. Once your request is received and approved by our team, you will receive all the necessary instructions to return your order and proceed with an exchange.

Damages and Issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item; this allows us to evaluate the issue and resolve it promptly.

Exchanges

The fastest way to ensure you get what you want is to return the item you have; once your return is accepted, you can place a separate order for the new item.

Refunds

We will notify you once we have received and inspected your return and inform you whether the refund has been approved. If approved, your refund will be automatically processed to your original payment method within 10 business days; please note that it may take some time for your bank or credit card company to process and post the refund. If more than 15 business days have passed since your return was approved, please contact us at info@schaefer-and-companions.art or by phone at +41 79 333 12 30.