Shipping policy

Delivery Countries

We deliver worldwide.

Shipping Methods and Delivery Times

We use Swiss Post for deliveries within Switzerland and FedEx for deliveries to the European Union and the rest of the world; delivery times are estimated as follows:

Domestic delivery times: 1-3 working days

European Union delivery times: 3-8 working days

International delivery times: 3-8 working days

Please note that these delivery times are estimates and actual delivery times may vary.

Shipping Fees

Domestic shipping: Free.

International shipping: Free for orders of 500 CHF or more; for orders below this amount, a shipping fee of 30 CHF applies.

Duties and Taxes

Domestic Delivery (Switzerland):

Taxes and customs fees are included in the price of your order; no additional fees are due upon delivery.

International Delivery:

For orders over 500 CHF, we cover all taxes and customs duties with DDP (Delivered Duty Paid) shipping; you will not incur additional fees upon receipt of your order.

For orders under 500 CHF, taxes and customs fees are not included; you may have to pay these fees, which will be collected by our carrier on behalf of local customs before delivery. We cannot provide an estimate of these fees in advance; for an estimate, please contact your local customs office. If the taxes and customs fees are not paid, the order will be returned to us.

Order Tracking

Once your order is shipped, you will receive an email with the tracking information; additionally, you can find the status of your order and tracking information in your customer account on our website.

Change of Delivery Address

If you want to change the delivery address provided during your order, please contact us directly by phone at +41 79 333 12 30.

Delivery Issues

For any delivery issues with your order, please contact us directly by phone at +41 79 333 12 30; we will liaise with the carrier and do our best to resolve any issues.

Liability and Insurance

While we strive to ensure timely delivery, we are not responsible for delays caused by unforeseen circumstances beyond our control, such as customs processing delays or courier issues; we recommend insuring your package and choosing delivery options that provide additional security.